Parish & Shires Privacy Policy
Who are we?
Parish and Shires Commercial Limited (Company Number: 10193598) is a commercial grounds maintenance and tree surgery company. When we refer to "Parish and Shires Commercial Limited" or "we" or "our" or "us", we are referring to Parish and Shires Commercial Limited
Why we have a Privacy Policy
Your privacy is extremely important to us, so we want you to know exactly what kind of information we collect about you and how we use it.
We'll always treat your personal information with the utmost care, and we never sell them to other companies for Marketing purposes.
Please take the time to read and understand this policy and bear in mind that by using our website, contacting us by telephone, or by providing information to us by way of social media, you agree to its terms.
When we refer to "personal information" in this privacy policy, we mean information that identifies you as an individual, or can do so (including but not limited to a first and last name, a home address, an email address or other contact information).
This policy (together with our Website Terms of Use and Terms & Conditions - and any other documents referred to in those terms) sets out the basis on which any personal data collected from you, or that you provide to us, will be processed by us.
If you have any queries or requests at any time concerning your personal information held by us or our practices in this regard, please write to Parish and Shires Commercial Limited, Eastlands, Copplestone, Crediton, EX17 5NR or email: parishandshires@aol.com.
The personal information we collect from you
We store personal information from you and process your personal information when you register yourself on the website, or place orders via our website, email or phone, submit a customer review or correspond with us at any time.
When you take site photographs to evidence work completed the images of anybody included in the photo(s) will be saved as part of the record of completing that work.
When you visit our website, we also collect information automatically from your computer such as browsing patterns, but information collected in this way is only used in aggregate and anonymous form rather than being linked to identifiable individuals.
We collect information in several different ways:
- By submitting forms, for example when you send a request via our website.
- By sending us emails and text messages (Mobile text SMS or Multimedia Messaging Service, MMS).
- By interacting with us on social media platforms such as Facebook or Twitter etc.
- By submitting photograph to us or by uploading a photograph and tagging us on social media.
- By talking to us on site or over the telephone. For example, when making a purchase or complaint.
- Full details of the purchases you make on our websites. These include the time, date and location of purchase, the products you buy from us, any vouchers or alternative means of payment you may use, as well as relevant payment cards such as a credit, debit card or PayPal.
- Information on what you view, click on and access by way of our marketing emails and text messages (SMS or MMS), websites. We make cookie policies available on our website to give you more detailed information on how we use them. The cookie policy for this website is set out below.
Cookie policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:
- Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
- Persistent cookies stay on your device after you’ve visited our website. For example, the location you chose, a persistent cookie will be used so that the website remembers it the next time you use it. Persistent cookies help us identify you as a unique visitor.
- Google Analytics
- Bing Advertising
- Applicable Social Media platforms
To deactivate the use of third-party advertising cookies, please click on "manage settings" in our cookie banner at the top of website. Or if you have already accepted cookies but would like to change them then please click on the blue and white shield icon on the bottom left of your screen. In the Preference Centre you can adjust, accept or deactivate performance, functionality and targeting cookies.
However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire according to the cookie types mentioned above (session/persistent).
- Technical information about the devices you use to access our websites and mobile apps. We also collect this detail when you use our in-store WIFI networks to access the internet. We specifically save each device's unique identifying codes (MAC address or IMEI number) device model, device name, relevant IP address, operating system and version, web browser and version, and geographic location.
- Your social media content where this is in the public domain, and any messages you send direct to us via social media. This information can include posts and comments, pictures and video footage on sites such as YouTube, Facebook and Twitter. You should always review the terms and conditions and privacy policies of the social media that you use to make sure you understand what kind of information relating to you may be out there in the public domain and how you can stop or limit it from happening.
- Profile information and insight from organisations that already hold information on you, such as credit reference agencies and 'customer insight companies'. They give us their views on your household, your status, as well as your possible preferences and behaviours.
This information includes the likely makeup of your household (e.g. how many children you may have and their likely average age) and what your household affairs may be like, the type of car you may drive, your interests (including the kind of magazines and newspapers you may read, where you might go for your holidays and whether you're environmentally conscious or not) and where you're likely to shop. It also includes observations about your likely education and employment status, the type of job you may have and your likely financial status (including your mobile phone expenditure, what credit, debit and other cards you may hold, your current account status and any loans, investments and savings you may have). It also places you into one or more defined behavioural and socio-economic groups.
Information collected independently by online advertising networks (Google for example) through which we place advertisements. The information we get from them varies from network to network. It often summarises the actions of lots of people, and so does not allow us to identify you individually. It relates to what you view, click on and access through websites in their network, including the subject matter of the site you started at and which sites you go to after that. It may also include their analysis of your online behaviour across the wider internet and a profile of you. If you're not happy about this, you should look for 'settings' and Do Not Track options in online advertisements and in the privacy and cookies functions on your devices. You should also consider changing your settings to block third-party cookies. Parish and Shires Commercial Limited Ltd does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.
To comply with GDPR standards, you can request the Right to be Forgotten, by emailing parishandshires@aol.com.
How we use it
We use personal information collected from you for the following purposes:
- To respond to an enquiry made by you
- To improve your online experience and to personalise your visits by storing information about your preferences
- To improve our products and services and those of our suppliers.
- To process your online bowling bookings and any other transactions you make via our website.
- To contact you from time to time regarding things you've told us you want to hear about, new products, for example, or special offers. If you stop using our services, we may try and introduce ourselves back to you.
- To get feedback from you about our products, websites, and other services and activities. For example, occasionally we may invite you to review a product or service you've bought or used from us. If we do, it's possible that we'll use independent research and feedback providers to act on our behalf.
- To respond to any social media posts or other public comments you might make, whether they are directly to us or about us, our products, websites, services or other activities.
- To advertise products or services to you for example on your favourite social media sites (e.g. Facebook). Please note that these may be in the form of a link to a website.
- To ensure Parish and Shires Commercial Limited adverts you see on different websites are more relevant to you, we'll now provide some anonymous information about you and your shopping habits to the organisations who place our online advertising. We gather this information from your purchase history, website cookies and other similar technologies. It is then combined with data from other internet users to create audience profiles consisting of interests and characteristics. These audience profiles are used by our online advertisers to serve you adverts that are relevant to you and your interests.
- To monitor how people use our websites to see if they are being abused or threatened, for example, by internet trolls posting inappropriate comments in review areas or by would-be hackers looking to undermine our security.
Our aim, quite simply, is to provide a great service and value to you in everything we do.
By knowing more about you, we're able to focus on the things we think are most likely to appeal to you, especially when we send you special offers, news, information on our products.
Who do we share information with?
Generally, we will only use your information within Parish and Shires Commercial Limited. However, sometimes we use third parties to process your information on our behalf. Parish and Shires Commercial Limited requires these third parties to comply strictly with our instructions and when we share your information, we want you to know that we only do so in accordance with our legal data protection and privacy obligations.
Your information may be disclosed to:
- People who help us provide our websites, WIFI networks, email services and related services to you. They include information technology experts who design and host our websites, and payment services, companies that make it easy for you to use your credit or payment cards with us. Other examples include market research companies, marketing, advertising, design and PR organisations and general service companies such as printers, mailing houses and form-scanning service providers.
- Partners or companies to arrange the supply or delivery of materials.
- Social media companies such as Facebook and Twitter, and our advertising partners to enable us to run targeted promotions for you on their platforms.
- Any new business partners we may have over time, for example, in the event of a joint venture, reorganisation, business merger or sale that affects us.
We may also share the information we collect where we are legally obliged to do so, e.g. to comply with a court order.
Social media, blogs, reviews, etc
Any social media posts or comments you send to us (on the Parish and Shires Commercial Limited Facebook pages, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook or Twitter) on which they're written and could be made public. Other people, not us, control these platforms. We are not responsible for this kind of sharing. So, before you make any remarks or observations about anything, you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you'll understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you're unhappy about it. We use a Facebook pixel for marketing purposes. You can find out more information about this in the cookie policy section.
It's worth remembering too, that any blog, review or other posts or comments you make about us, our products and services on any review or user community services will be shared with all other members of that service and the public at large.
You should take extra care to ensure that any comments you make on these services, and on social media in general are fit to be read by the public, and are not offensive, insulting or defamatory. At the end of the day, you are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
Cookies
When you visit our website, we may send you cookies. A cookie is a small text file that can be placed on your computer's hard drive. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Three types of cookies are used on our website:
- Session cookies - these are temporary cookies that remain in the cookie file of your browser until you leave our website. These allow you to carry information across pages of our website and avoid you having to re-enter information.
- Persistent cookies - these cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). These help us to recognise you as a unique visitor (just a number) when you return to our website and allow us to tailor content, advertisements and the presentation of our website to match your preferences.
- Third party cookies - third parties serve persistent cookies via our website site. These are used to compile anonymous, aggregated statistics to serve advertisements on our website and track whether these advertisements are clicked on by users, to control how often you are shown a particular advertisement, to count the number of anonymous users of the website and to provide security within transactions.
Our cookies cannot be used by themselves to identify you. You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our website if cookies are disabled. You may disable cookies through your browser by following the instructions found at: www.allaboutcookies.org/manage-cookies.
Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you arrive at our site.
International Data Restrictions
The information that we collect from you may be transferred to, and stored at, and processed at a destination inside the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy. By disclosing your personal information to us you consent to this transfer.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Links
We do not collect information with a view to selling it to unconnected third parties. However, in the unlikely event that any of the assets of Parish and Shires Commercial Limited were sold to a third party, details of our customers would be passed on to that third party as a part of the sale of the business.
Legal Disclosure
We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use (namely our Website Terms of Use, Terms & Conditions, Privacy Policy & Cookie Policy) or to protect our rights, property or safety or the rights, property or safety of our customers or others.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need them for the purposes we acquired them in the first place (as set out above).
In most cases, this means we will keep your information for as long as you continue to shop with us or use our services, and for 3 years afterwards if you stop doing so, to see if we can persuade you to come back to us.
After that we will either delete it or anonymise it so that it cannot be linked back to you.
Our marketing communications
If you wish to stop all email and text (SMS or MMS) communications you receive from us - please email parishansshires@aol.com.
You can also change your preferences on the Preference Centre on the Parish and Shires Commercial Limited website or contact us at any time using the details below and let us know exactly what you would like us to change.
Access rights
You are perfectly within your rights to ask us whether we hold information about you and if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a 'Subject Access Request'. Please address any such requests to Parish and Shires Commercial Limited, Eastlands, Copplestone, Crediton, EX17 5NR. To request all the information Parish and Shires Commercial Limited has on you, please use the Subject Access Request Form template below.
ACCESS REQUEST FORM
Please complete this form if you wish to be sent a copy of all data that Parish and Shires Commercial Limited currently holds for you. Your request will be compiled and sent to you via email within 30 days. For more information about the ICO please visit the Official ICO website here. If you wish to enquire as to the progress of your request, please contact us at parishandshires@aol.com.
Contact Us
If you believe that any information we hold about you is incorrect or incomplete, you should write to us without delay. Any information that is found to be incorrect will be promptly corrected.
A special note for parents concerning privacy
Parish and Shires Commercial Limited makes a special effort to encourage children to consult with their parents before disclosing personal information via our website. However, it is ultimately the responsibility of parents to supervise their children's online activities and should consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address and other personal information online without parental permission.
Parish and Shires Commercial Limited shall use its reasonable endeavours, whenever possible, to ensure that personal information about or obtained from a child will not be used for commercial or trade purposes and that personal information will not be collected from children under 12 without the prior acknowledgement of the parent.
Where to Go if You Want More Information About Your Privacy Rights
The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as us are available publicly. You can access them here https://ico.org.uk/for-the-public/.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.
